We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again

In SharePoint 2013, I tried to open a document library via ‘Open with Explorer‘ that was enabled as shown below:

Open With Explorer is not working in SharePoint

But unfortunately, when I clicked ‘Open with Explorer‘, I got the below warning!

We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again”

We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again


Cause:

Although I have added the site URL to the trusted site, unfortunately, I still can’t use ‘Open with Explorer‘ option!

To investigate this issue, you should check the server & client settings as the following:

At Server setting,

This issue might occur in case,

  • The Desktop Experience feature was not installed on the SharePoint Server.
  • The Desktop Experience feature was installed, but the web client service stopped.
  • The Root Explicit Inclusions Managed Path is not configured Properly in Central Administration.
At client setting,

The ‘Open with Explorer’ option is disabled or grayed out or not working properly in the case of using browsers which don’t support ActiveX like Google Chrome, Edge, Firefox, or some of IE versions with 64 bit like IE 10 on Windows 7.

We_re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again

The ‘Open with Explorer’ option is disabled or grayed out because of it’s not supported in such browsers which don’t support ActiveX, and in this case, you should use 32-bit versions of Internet Explorer or Internet Explorer 11 (32/64 bit).


Solution:

In WFE SharePoint server, you should make sure that the Desktop Experience feature is installed and the web client service is started properly as the following:

 Add Desktop experience feature
  • Open Server Manager > Manage > Add Roles and Features.

Open with explorer is disabled in SharePoint

  • Select Features  > below User Interfaces and Infrastructure > Desktop Experience.

add-desktop-exprience-features - Open with explorer is not working in SharePoint

  • Click Next then Install.

add-desktop-exprience-features Open with explorer is not working in SharePoint

  • Restart the Server.
Start WebClient service
  • Go back to Services by clicking  Run > Services.msc.

services.msc

  • Start WebClient Service.

start-web-client-service - Open with explorer is not working in SharePoint

  • Now, Open the site > Go to the document library > Click on “Open with Explorer”

Open with explorer is not working in SharePoint


The Root Explicit Inclusions Managed Path is not configured Properly in Central Administration.

The “Open with Explorer” is working fine in sites with wildcard inclusion managed path. but it has some trouble with explicit inclusion managed paths that its root path is not configured properly in central administration.

Example:
  • Consider you have  Qassas/site1 and Qassas/site2as Explicit Inclusion managed paths, so you should make sure that the Qassas has been added as Explicit Inclusion.
  • Open Central Administration > Manage web application > Select your web application > From the above ribbon > select Managed Path.

Open with explorer - configure managed path

  • Make sure that the root `Qassas` as `Explicit Managed path` is already added to the managed path settings. if not try to add it as shown below.

Open with explorer - configure managed path explicit

 

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11 thoughts on “We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again

  1. Hi,
    I try this and it WORKED for the site collection created on the root web, but the site collection I created like: sites/abc is not working.
    Any idea about that?

    Liked by 1 person

    1. It’s strange behavior, but I think if your farm is not a standalone server , you should make sure that the WebClient is running on all SharePoint server, and we are free to check it with you via TeamViewer

      Like

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