We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again

In SharePoint 2013, When I tried to open a document library via windows explorer.open by explorer

Although the file explorer button enabled. However, when I clicked on it I got the following Warning !

We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again

We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again”

Cause:

This problem might occur because of

  • Desktop experience feature was not installed.
  • Desktop experience feature was installed,but the web client service stopped.

Solution:

  •  Desktop experience feature was not installed.
    • Open Server Manager > Manage > Add Roles and Features.add server role and features
    • Select Features  > below User Interfaces and Infrastructure > Desktop Experience.add desktop exprience features
    • Click Next then Install.add desktop exprience features peogress
    • Restart Server.
    • Go back to Services by clicking  Run > Services.msc.services.msc
    • Start WebClient Service.start web client service
  • Desktop experience feature was installed,but the web client service stopped.
    • Go back to Services by clicking  Run > Services.msc.services.msc
    • Start WebClient Service.start web client service
  • Go back to your doucment library.

open by explorer

  • The following dialog will be shown > Check don’t show it again then Allow.

open with windows explorer

  • Windows Explorer should now been worked properly.

windows explorer sharepoint

Enjoy 🙂

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11 thoughts on “We’re having a problem opening this location in File Explorer, Add this web site to your Trusted sites list and try again

  1. Hi,
    I try this and it WORKED for the site collection created on the root web, but the site collection I created like: sites/abc is not working.
    Any idea about that?

    Liked by 1 person

    1. It’s strange behavior, but I think if your farm is not a standalone server , you should make sure that the WebClient is running on all SharePoint server, and we are free to check it with you via TeamViewer

      Like

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