In SharePoint Server 2013,When I am trying to create ONLY a new folder in a document library. I can upload documents and can use windows explorer view just fine. but I cannot create a new folder from the above ribbon, and I got the following error.
The server was unable to save the form at this time. Please try again.
This issue is general for all users that have higher permission on site level till Site Collection Administrator got the same issue.
This problem might occur based on two cases
- In case of you got “The server was unable to save the form at this time. Please try again.” for all users.
- SharePoint Search Host Controller service may need to restart to free up some memory space.
- Anonymous Authentication was disabled in IIS.
- “minFreeMemoryPercentageToActivateService” attribute is not set to serviceHostingEnvironment Tag in Web.Config.
- The farm wasn’t updated with at least March 2013 PU / Service Pack 1.
- In case of you got “The server was unable to save the form at this time. Please try again.” for a specific user.
- If your list has unique permissions and a user/group has permissions only on that list and has limited or no access at the site level, then you run into this error.
With respect to the issue that was raised for all users.
Note : each step consider solution so you should check after every step if the problem solved, If it is not solved. go to the next step.
- Try to reset IIS for all SharePoint Servers in farm using CMD
- Try to restart all SharePoint servers in the farm.
- Enable anonymous authentication for the website in IIS for each WFE SharePoint Server in the farm, Then Restart IIS.
- Enable anonymous authentication for the Web Application in Central Administration.
- Restart the SharePoint Search Host Controller in Services.msc to free up memory space.
- Update the Web.config of your web application.
- Open IIS Manager on SharePoint server and do the following steps:
- Right Click on “Web Application” where you are getting an error.
- Explore the Web Application.
- Open Web.config file.
- Search for serviceHostingEnvironment under system.serviceModel and modify the entry as follows , Save & Close then Restart IIS.
<serviceHostingEnvironment aspNetCompatibilityEnabled="true" minFreeMemoryPercentageToActivateService="0"/>
- Try to check the latest CU and Service Pack that installed in your environment via this link then download the appropriate missing updates.where the farm should be at least updated to March 2013 PU / Service Pack 1.
With respect to the issue that was raised for specific user.
In some cases, you may get the same error for a specific user who have a “Limited access” permission on the site level and “Contribute” permission for a specific list.and when he tried to add or modify an item in the list by clicking ‘add new item’ with he got the same error, But it’s working successfully with any other users have a permission on site level else limited access or no access.
In this case, the issue is related to the user permission, could be the user doesn’t have access to the site, but he has access to the library, and this can be resolved by either
- Giving that user/group at least read access at the site level.
- Also, you can create a new permission level which is same as limited access but with the additional permission of
Use Remote Interfaces - Use SOAP, Web DAV, the Client Object Model or SharePoint Designer interfaces to access the Web site.